Customer Care
DermMedica offers flat-rate shipping on skincare and portable home-use devices, with custom freight quoting on professional equipment. Ground delivery covers door-to-door service throughout the contiguous United States — reach out for a quote if you're shipping to Alaska, Hawaii, or Puerto Rico.
Skincare products and portable home-use devices ship at a flat rate of $7 within the United States. Shipping costs for professional equipment are calculated separately based on the device size and delivery destination — please contact DermMedica for a shipping quote before purchasing.
Devices in stock are tested and sent out within one business day. If an item you ordered isn't available, we'll email you before fulfillment. We deliver to commercial and residential addresses — PO boxes aren't accepted.
Orders may leave from more than one warehouse, so pieces can arrive separately. There's never an added shipping fee when this happens.
Every unit is professionally crated to protect it in transit and clears our quality-control inspection before it ships. If you notice damage on the box at drop-off, note it with the driver. If damage shows up after unpacking, message us through the contact form within 24 hours. Most packages need a signature on delivery.
Ground service usually arrives in 3–6 business days. Larger systems — lasers, treatment tables, and similar freight — travel by truck with curbside drop-off at commercial sites, plus a complimentary lift gate. Drivers lower the crate curbside but don't bring it inside; ask us about inside-delivery options. Residential freight may add a small fee.
Shipping costs are calculated based on the product, package size, and destination. Please contact us for a shipping quote. Customs duties and import fees are the buyer's responsibility.
Need it sooner? Ask about expedited delivery on qualifying items and we'll do our best to make it happen.
Every shipment carries a tracking number so you and our team can watch its progress. After checkout, keep an eye on your inbox for status updates. Some deliveries require a signature at the door.
Our team is here to help with shipping estimates, freight details, and tracking updates.
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